ST. LOUIS (KMOV.com)-- The Better Business Bureau says Meridian Waste Solutions has received an 'F' rating after getting several complaints from their customers that were left unanswered. 

The bureau says there has been 175 complaints filed stemming from either not being able to reach the business after their trash or recycling was not collected, poor service and refunds not being issued.

Since December, News 4 was alerted of missed trash pickups and delays in Florissant. News 4 found the City of Florissant entered into a contract with Meridian Waste nine years ago.

“I call every day, sit on hold, sit on hold, they promise you they’re going to pick it up and they never pick up the trash,” said resident Scott Hall.

Trash from residences weren’t being picked up in areas such as Manchester, St. Charles, South County, Troy, Mo. and Florissant.

“This company’s response to its customers is woeful. Consumers are left to wonder when or if their trash will be picked up,” said Michelle L. Corey, BBB St. Louis president and CEO.

According to the Meridian’s website, it offers service in 94 Missouri communities. It operates hauling facilities in Bowling Green, Bridgeton, High Ridge and Truesdale.

For more information about the BBB's advisory, click here.

Copyright 2019 KMOV (Meredith Corporation). All rights reserved

Recommended for you

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.