3 On Your Side recovers nearly $7K for viewers during February - KMOV.com

3 On Your Side

3 On Your Side recovers nearly $7K for viewers during February

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

When Sandi Rowe asked for help, 3 On Your Side was there.

Rowe told us it seemed like every spare minute she had was spent on her cell phone trying to resolve a problem with Sprint.

[RELATED: Phoenix area woman sent to collections for cell phone bill she doesn't owe]

"You know, it takes 2 to 2 and a half hours at minimum every month of being transferred and then being hung up on. Being transferred and being hung up on," Rowe told us.

Rowe’s issue centered around three separate phones lines that she canceled which all had a zero balance. But, Sprint kept on sending her a bill for different amounts anyway.

The last bill she received was for $359 and Sprint even forwarded it to a debt collector.

So, 3 On Your Side got involved and Sprint discovered it was a mistake.

Apparently, two of the phones she returned were processed correctly, but the third phone was not.

As a result, Sprint waived the $359 bill and also removed Rowe from collections.

“I couldn't have accomplished that alone, by myself,” she said. “But, with Gary Harper's help, it definitely was accomplished. It's just awesome. I'm like woo-hoo!!"

[RELATED: Phoenix businessman 'shocked' over electric bills]

3 On Your Side also helped out Ron Maceyko. He just moved his accounting business into a new office.

But when he received his first APS bill, he was shocked. Three separate bills showed up on the same day and they were for all different amounts.

To keep current, Maceyko reluctantly paid the least expensive bill, which was just over $1,600 which Ron said was outrageous.

"I don't know what to say. I'm fairly easy going most of the time and I don't know where else to turn," a frustrated Maceyko told us.

That's when 3 On Your Side got involved. After asking APS to investigate, they discovered Maceyko's meter was faulty so they repaired it.

APS then recalculated what Mayceyko owed and refunded $1,100 which is the overage from that $1,600 payment he made.

Maceyko says it all happened with the help of 3 On Your Side.

“It’ s a very good thing. Got the problem resolved. Got us into our busy season which is this week so that was like perfect timing,” he said.

And, when you add up all the money 3 On Your Side was able to recover for our viewers during the month of February, it amounts to $6,959. And for the entire year so far, it totals $18,020.

If you have a problem you can't resolve, maybe the 3 On Your Side team can. Just write us an email at 3OYS@AZFamily.com.

Click/tap here to download the free azfamily mobile app.

Copyright 2018 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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