After investigation, political pressure, changes beginning to sh - KMOV.com

After investigation, political pressure, changes beginning to show at Missouri Veterans Home

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St. Louis Veterans' Home. Credit: KMOV St. Louis Veterans' Home. Credit: KMOV

ST. LOUIS COUNTY (KMOV.com) -- For months, News 4 investigated claims of mistreatment and neglect at the Missouri Veterans Home in north County.

Now, sweeping changes are being made at the top levels to address the problems.


Read: Lieutenant Governor demands resignations at Missouri Veterans Home


Wednesday, family members visiting loved ones inside say the conditions are much better than they were a few months ago.

"It's getting better, employees are happier, the mood is changing it's getting more positive," said Glenda Adler, a wife of a veteran at the facility.

Adler feels better these days about her husband, a navy veteran, being at the home.

After months of stories about substandard care, even neglect, political pressure was applied by Governor Greitens, forcing changes at the facility.


Read: Greitens looks for leadership change at St. Louis Veterans Home


"We're seeing more cleanliness, we're seeing more order, things done in a more orderly fashion,” Adler said. “Following procedure more, we're getting more staff but it's going to take a long time."

The biggest change seems to be at the top with a new interim administrator at the home who has hired more staff, scaled backed forced overtime and brought a new attitude.

"We're beginning to restore both the trust and faith that our family members have in the organization and our ability to provide quality care," interim administrator Stan Smith said.

It all comes back to family members like Adler who sparked the change.

"There were many of us that got involved and finally our voices were heard because a large group is louder than one or two," she said.

Families say there is still a long way to go. Wednesday night in fact, many are sweating out a State Senate vote on new members to the state Veterans Commission, members they say who are crucial to improving conditions at the home.

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