BBB warns consumers after customers allegedly lost thousands to - KMOV.com

BBB warns consumers after customers allegedly lost thousands to O’Fallon, Ill. contractor

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Better Business Bureau Better Business Bureau

O’FALLON, Ill. (KMOV.com) – The Better Business Bureau is sending out a warning to St. Louis-area consumers to use caution when dealing with O’Fallon, Ill. contractor Jordan C. Swan.

Complainants told BBB that they paid thousands of dollars for work that was never done by Swan or his business, Alpha One Construction.

Consumers say they had difficulty communicating with the company and that the company’s customer service was poor.

“He just disappeared,” a Belleville, Ill. woman told BBB after she paid Swan $4,500 for a roofing job in July 2017.

Alpha One Construction has an “F” rating, the lowest on BBB’s scale, due to unanswered consumer complaints. The business is not registered with the state of Illinois.

To learn more about these complaints, visit BBB’s website.

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