DIGITAL EXCLUSIVE: Apple's ongoing software glitches - KMOV.com

3 On Your Side

DIGITAL EXCLUSIVE: Apple's ongoing software glitches

Posted: Updated:
In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan) In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)
(Source: Data Doctors) (Source: Data Doctors)
(3 ON YOUR SIDE) -

Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops up.

Every time Apple releases a new iPhone, consumers can't wait to get their hands on the updated version.

But, even if you can't afford to get a new iPhone, consumers are just as excited to update the software -- the iOS -- on their current iPhones.

According to Ken Colburn, a tech specialist with Data Doctors, finding what software you currently have is pretty easy.

"You go to settings, general, and look at about and right down here it will show you a version, this phone is 10.3.3," he demonstrated.

However, since the iPhone X recently came out along with the iPhone 8, there have been numerous consumer complaints regarding glitches with the updated software.

For example, if you press "A" on our keypad, another letter actually pops up. Other people complain that the battery drains too fast while they're on social media. As a result, Apple keeps releasing new updated software to stop the technical hiccups.

[RELATED: Apple finally fixes "i" autocorrect issue | iPhone bug frustrates users typing 'i']

[RELATED: Ready for a new iPhone? Read this before you buy one!]

"In this case, 11.0 came out in September, and in October they had 11.1," Colburn said. "They're now working on 11.2 as a test version and we're probably going to see yet probably 11.3 before things kind of stabilize."

Colburn says he's very familiar with the software glitches and says the iOS 11 updates have been frustrating.

"You probably have people and friends, co-workers, family members complaining right now about their phone being kinds of screwy since they did the update," he said.

But even with the continual updates, Colburn says new iOS issues often pop up.

"We've never seen one come out perfect," he said. "They always have bugs; they always have issues."

[RELATED: Older iPhone acting up? New iPhone not to blame]

[MORE: Data Doctors]

To avoid an Apple iOS upgrade headache, Colburn says you should sit tight and don't install any upgrades until all the bugs are worked out.

When they finally are, Colburn says that's the time the latest iOS.

"As a consumer, as an Apple fan, just give them a break," he said. "Give them some time to figure it out. Let the nerds and the geeks figure out all the problems and then stroll in and get 11.3.”

There's no date when a permanent fix will be released with every update. Apple thinks it's corrected problems only to have another issue arise.

Like we said, stop updating and be patient.

Click here for the Data Doctors' take on the pros and cons of iOS 11 update.

[RELATED: Apple teases hundreds of new emoji, including gender neutral options]

[RELATED: iPhone X screen repair: That'll be $275]

[RELATED: Android to iPhone conversion tips]


Click/tap here to download the free azfamily mobile app.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • Trend for 'on-demand' workers gains momentum

    Trend for 'on-demand' workers gains momentum

    Friday, June 15 2018 5:50 PM EDT2018-06-15 21:50:11 GMT
    Saturday, June 16 2018 1:15 AM EDT2018-06-16 05:15:05 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

    More >

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

    More >
  • East Phoenix-area man frustrated over lost family videos

    East Phoenix-area man frustrated over lost family videos

    Thursday, June 14 2018 7:33 PM EDT2018-06-14 23:33:54 GMT
    Friday, June 15 2018 9:14 AM EDT2018-06-15 13:14:01 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

    More >

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

    More >
  • Chandler man duped out of $6K for backyard project

    Chandler man duped out of $6K for backyard project

    Tuesday, June 12 2018 4:41 PM EDT2018-06-12 20:41:49 GMT
    Wednesday, June 13 2018 12:23 PM EDT2018-06-13 16:23:00 GMT
    A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)
    A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

    More >

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

    More >

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side
Powered by Frankly