Update: MoneyGram theft victim gets refund - KMOV.com

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Update: MoneyGram theft victim gets refund

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 On Your Side.

[ORIGINAL STORY: Mesa woman becomes victim of MoneyGram fraud]

"You guys were so outstanding, I am so impressed."

After 9 long months of waiting, Jo Ricker finally has her $304 refund from MoneyGram. She stopped by our TV studios to share the good news.

"Tell me what that is what does it say? Yeah, it's my check for $304.47."

In that previous report, we told you how Ricker has a passion for Harley Davidsons, but she says she was the one taken for a ride. That's because a MoneyGram that she purchased for $304 and mailed out was stolen from a mailbox.

Ricker went on to describe what the thief did with a thick, black marker.

"He clearly wrote over somebody's else's name that was originally put on there."     

Yep, the thief wrote his own name on the MoneyGram and cashed it. For nine months Ricker has been trying to tell MoneyGram that she's a theft victim and that the money order never should have been cashed.

But, Ricker says she kept getting the runaround.

"What’s funny is they even wrote over my name with their little pen and then they signed it on the back and the ink even leaked through when they made it out to themselves. It's just crazy."

Even though the back of the money order clearly states, "This money order will not be paid if it has been forged, altered or stolen," Ricker says the scammer managed to cash it.

So, Ricker asked 3 On Your Side to get involved and we contacted MoneyGram which looked into the issue.

They acknowledged the mistake and told us they would refund Ricker $304 and she just recently received the reimbursement.

Ricker says she's been fighting to get her money for nine months, but it took 3 On Your Side less than a week.  

"Until you all made them accountable and they weren't going to be and there's the bottom line."

A big thank you to MoneyGram for issuing that refund. They initially told us they would and they certainly followed through and we appreciate that. 

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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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