Update: resolution reached with online dating service - KMOV.com

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Update: resolution reached with online dating service

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Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria. (Source: 3TV) Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria. (Source: 3TV)
After complaining to Phoenix Singles, the dating service eventually sent Gray four profiles, two that didn't even match her requirements. (Source: 3TV) After complaining to Phoenix Singles, the dating service eventually sent Gray four profiles, two that didn't even match her requirements. (Source: 3TV)
Gray reached an agreement with Phoenix Singles but didn't reveal the details. (Source: 3TV) Gray reached an agreement with Phoenix Singles but didn't reveal the details. (Source: 3TV)
(3 ON YOUR SIDE) -

In 3 On Your Side's first report, an online dating company told us they were not going to refund a viewer her money. However, things have changed since that report aired.

"I'm not sure what to do from here except get my money back," Dorothy Gray said.

In a recent 3 On Your Side report, Gray told us she likes to stay fit by riding her bike and doing yoga.

[ORIGINAL STORY: Sun City woman disappointed with online dating service]

And when it comes to dating, Gray told us she was looking for a guy with similar interests. So, she turned to an online dating service called Phoenix Singles.

"For height, I said minimum 6 feet. For age, I said between 60 and 70," Gray said.

Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria.

"Everyone came to the door, 'Oh my gosh, you're so beautiful! Oh my gosh, you won't have any problem! We have so many men in the data base that fits your criteria! And look at you! My gosh why don't you already have someone?'" Gray said.

The company created a personal profile for Gray that men could review. In turn, Phoenix Singles was supposed to provide profiles of men who fit Gray's requirements. But days went by and the Sun City woman says she got no matches at all.

"My profile went active on March 18 and on March 23 I have received nothing," Gray said.

After complaining to Phoenix Singles, the dating service eventually sent Gray four profiles, two that didn't even match her requirements.

"I didn't care about ethnicity. The only thing I was concerned about was height as well as age," Gray said.

After being denied a refund, Gray contacted 3 On Your Side saying for $3,800 she was expecting a lot more than just four possible candidates and wanted every dollar refunded.

But Phoenix Singles told us in an email, "A refund will not be given..."

However, after that report aired, Phoenix Singles had a change of heart.

But, they refused to provide us with details. They would only say, "We work hard to make our members happy, so we are pleased to have satisfied Ms. Dorothy Gray's complaint. However, the agreement we came to is confidential."

Gray was also prevented from sharing the details. But she did tell 3 On Your Side early on in our investigation that she would not be satisfied unless she got all $3,800 refunded from the dating service.

After reaching an agreement with Phoenix Singles, a happy Gray wrote us this email saying, "3 On Your Side does an outstanding job in helping consumers."

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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