Delays continue at Missouri unemployment offices - KMOV.com

Delays continue at Missouri unemployment offices

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(KMOV.com) - Problems continue at unemployment offices across Missouri.

Back in December, News 4 first reported on the delays after receiving numerous complaints from viewers who said they were on hold for a long time or could not even get through the line to file for unemployment benefits.

One young woman, who asked not to share her name, was let go by a former employer in October.

"I filed for unemployment and I called about three weeks later because I still wasn’t receiving my benefits and they just they had just switched their system over and it was just going to take a while for people to get their money. So I kept calling after a few more weeks and realized it’s almost impossible to get through to their line," said the young woman.

She was not the only one.

According to a statement from the Missouri Department of Labor and Industrial Relations, call centers "continue to experience an increased seasonal workload, resulting in higher call volumes."

Eventually, the young woman got was able to get through and speak to someone.

"They told me they switched over the system again and there were thousands of people in the same situation as me and that my case and not even been assigned a case worker at that point and that was in December," she said.

A spokesperson with the department justified the delays by saying they "see an uptick in claims filing each year when cold weather sets in, mostly coming from the construction industry and other seasonal businesses."

The young woman we spoke to eventually got another job. But for others still looking for work, the delays are just another hurdle.

"I hope they get it together in the unemployment office. That's why I called the news. Hoping it would get back on track. Because people need the system when they are out of their jobs," she said.

A spokesperson with the Missouri Department of Labor and Industrial Relations offered the following suggestions to people calling about unemployment benefits: Mondays and Tuesdays are the busiest days for the call center, so calling later in the week often results in a shorter wait time. Calling prior to 10 a.m. may also result in a shorter wait time.

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