Local spa closes leaving many customers with worthless gift card - KMOV.com

Local spa closes leaving many customers with worthless gift cards

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Spa Winghaven. Credit: KMOV Spa Winghaven. Credit: KMOV
O'FALLON, Mo. (KMOV.com) -

Dozens of customers of an O'Fallon, Missouri spa are demanding their money back after the spa abruptly closed leaving people with worthless gift cards. 

Beverly LaFata reached out to News 4 after showing up to her facial appointment on a Sunday to find the doors of Spa Winghaven locked and a sign saying "business closed" hanging in the window. 

"My husband bought this for my daughter and me for the probably the last six or seven years.  It was a present I look forward to each year," said LaFata. 

She made her appointment on a Thursday, called in on Saturday to confirm, even receiving a confirmation text from the business, but less than 24 hours later, the spa had closed for good. 

"To sell gift cards during Christmas knowing they were going to go out of business after the first of the year is just so unethical, it’s frustrating," she said. 

News 4 was unable to track down the spa's current owners. The Better Business Bureau lists a Vel Green as the business management, but when reached by phone, News 4 was told Green hasn't been a part of Spa Winghaven for years. 

The BBB only gave the spa a C+ rating. Now it lists the business as closed. 

Lafata filed a claim with the BBB and learned if the owners file for bankruptcy she could get a refund. But it would not be anytime soon. 

In the meantime, other spas are stepping up to help. 

"We find these people are kind of left hanging with gift cards so we've offered to take care of these people even though we have no affiliation with Spa Winghaven," explained Dr. Richard Maack of Synergi Med Spa in Chesterfield. 

Synergi Med Spa is offering 50 percent off all services up to $250 for anyone with a Spa Winghaven gift card. 

"Really that’s more than I would have hoped for and I will definitively take up one of the spa's on their offer," said LaFata.

Here is a list of other spas offering to help Spa Winghaven customers:

Eternity Med Spa in St. Louis 

Bliss Day Spa and Salon in St. Peters 

Laser Lipo and Vein Center in St. Louis

American Image Salon and Spa in Chesterfield 

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