Wellston homeowner struggled with water company after basement f - KMOV.com

Wellston homeowner struggled with water company after basement flooded

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Water main break on Steven Jones Avenue in Wellston, Mo. that flooded Delores Bass' basement (Credit: KMOV). Water main break on Steven Jones Avenue in Wellston, Mo. that flooded Delores Bass' basement (Credit: KMOV).

WELLSTON, Mo. (KMOV.com) – A Wellston, Missouri homeowner says she struggled with the water company over a flooded basement after a water main break due to hot weather.

Missouri American Water says they have been overwhelmed the since mid-June with water main breaks during intense heat.        

One Missouri American Water customer, Delores Bass, says she is devastated.

A broken water main under Steven Jones Avenue in Wellston, Mo. sent water into Bass’ basement around 6 p.m. on June 26.

Bass says it was 1:30 in the morning on June 27 when Missouri American Water shut the water off.

"I got water damage, I lost a lot of furniture, I lost T.V.’s, I lost everything I had in my basement,” said Bass.

A Missouri American Water spokesman says while the utility did pay to get the water out and clean up, their insurance does not allow for replacing items lost in the flood clean up, but no content, as it is called, and it applies to all homeowners.

Bass says her loses are in the thousands.

"This is the first time I've had to experience this before and I don't think I'm being treated right because this is not my fault," said Bass.

A Missouri American Water spokesperson says the cleanup, no content policy also applies to customers with Illinois American Water.

Copyright 2016 KMOV (Meredith Corporation). All rights reserved.

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