BBB warning consumers of skin care companies misleading sales ta - KMOV.com

BBB warning consumers of skin care companies misleading sales tactics

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The Adore store at West County Center in Des Peres (Credit: Better Business Bureau) The Adore store at West County Center in Des Peres (Credit: Better Business Bureau)

ST. LOUIS (KMOV.com) – The Better Business Bureau (BBB) is warning customers about the selling practices of two skin care companies.

The BBB has received customer complaints about high-pressure and misleading sales tactics at Adore Cosmetics and Forever Flawless.

According to the BBB, consumers should exercise caution when dealing with the staff at the Adore store and kiosk in the West County Center and the Forever Flawless store in Plaza Frontenac.

Customers reported the staff at both locations had “pushy” sales representatives who were extremely persistent after they had made a purchase. The BBB also received reports of customers receiving misleading and confusing information regarding pricing and that it was difficult to receive a refund for unused products.

The BBB has the following advice to shoppers who feel pressured to make a purchase:

  • Never be coerced into buying something you do not want. If you are not interested in what someone is selling, simply walk away. If you feel trapped or a clerk attempts to physically pull you into a store or kiosk, call for a security guard.
  • Research any company thoroughly before doing business with it. Contact BBB at www.bbb.org or by calling 314-645-3300.
  • Before paying for your purchase, make sure you know exactly how much you are spending. Inspect any charge receipt carefully before signing it to insure that the price of each item is correct. 
  • Before finalizing any purchase, ask for the business’ refund policy in writing.
  • Price shop.
  • Determine whether the product is a good value. Pay with a credit card whenever possible, in case you need to challenge the charge in the future.

Click here to read the complete warning from the BBB.

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