Scammers use AT&T, cite FCC in latest tricks - KMOV.com

Scammers use AT&T, cite FCC in latest tricks

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WASHINGTON, Mo. (KMOV) -- Scammers are always looking for new ways to get your money and  personal information. One of those new tactics involves citing federal rules and pretending to be with a major phone company.

Heidi Nuckolls is a computer programmer for a labor management firm out of Boston. Her job allows her to work from her home in Washington, Missouri, but means she makes and receives calls from all over the world.

“Thailand, Belgium, Netherlands, France, and the U.K.,” she said.  

That's why Nuckolls wasn't concerned when her phone rang and an unavailable number showed up on her caller ID.

“She advised me that she was from AT&T and the FCC required her to let us know of a rate change,” Nuckolls said. “I have AT&T. It made sense to me."

But as the call progressed, Nuckolls had a feeling she wasn't talking to an AT&T representative.

"’The FCC requires us that we notify you and that we record your response and verify your account information,’” she remembers the caller saying. That’s when she started to get suspicious.

Nuckolls turned the tables on the woman by asking some questions to see if she was who she said she was. The call abruptly ended.

“Click. That was it. She knew that I was on to her," Nuckolls said.

What happened to Nuckolls sounds an awful lot like a practice known as "slamming," where a telemarketer attempts to switch a person’s phone service provider--sometimes without their knowledge.

A representative from AT&T confirmed the call Nuckolls received did not come from them.

If you receive a similar call and doubt the identity of the person on the other end of the line, AT&T recommends hanging up and contacting their customer service representatives for assistance.

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