Call Colombo: Man to get mattress after three-month wait - KMOV.com

Call Colombo: Man to get mattress after three-month wait

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Aaron Schmidt ordered his Sleep Number bed in October. He got a call saying he will get it in the next week. Aaron Schmidt ordered his Sleep Number bed in October. He got a call saying he will get it in the next week.
JEFFERSON COUNTY, Mo. (KMOV.com) -

A Jefferson County man paid nearly $2,000 in October for a Sleep Number bed that was supposed to arrive four weeks later. Fast forward to today, and the bed still hasn’t arrived.

Aaron Schmidt then reached out to News 4 Investigates.

“I've been hearing a lot of good stuff,” Schmidt said. “Did a lot of research on it. The bed I was looking at had four stars out of five."

Schmidt purchased the bed in October at a South County Sleep Number store. He was told it would be delivered in four weeks.

“October becomes November. November becomes December. Now we're in January, no bed,” Schmidt said.

A February delivery just didn't seem right when Schmidt was told the bed would arrive in November. News 4 contacted Sleep Number to see what was up.

The company said this problem is affecting Sleep Number customers nationwide. A representative told News 4 Sleep Number started using a new computer system in October that disrupted deliveries.

“It's kind of like a slap in the face when you go home and I've got a bed now that's all squeaky and everything where my feet are dangling off,” Schmidt said. “I know somewhere in the United States there is a queen sized mattress that I should be sleeping on")

The day News 4 contacted Sleep Number, Aaron says he received a call from the company apologizing for the delay.

The company told him his bed will be delivered next week and that he'll receive a $450 dollar refund.         

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