Customers, retailers disagree on definition of lifetime warranti - KMOV.com

Customers, retailers disagree on definition of lifetime warranties

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Jimmy Ip was surprised to find his lifetime warranty for blinds was only good for five years. Jimmy Ip was surprised to find his lifetime warranty for blinds was only good for five years.

ST. LOUIS, Mo. (KMOV.com) - Customers and retailers do not always agree on the definition of "lifetime" when it comes to warranties on products.

Jimmy Ip never expected his blinds to last forever, but he did expect he would be able to get them fixed as long as he owned them because they came with a limited lifetime warranty.

But when Ip contacted "Just Blinds", the company that made his blinds, he learned the lifetime warranty was only good for five years.

"When I saw lifetime, I thought, 'Hey, this is a great deal'. It was kind of deceitful to me," Ip said. 

Consumer advocate and former assistant attorney general Edgar Dworsky said if a company uses the term "lifetime", it has to define whose lifetime they mean.

The product warranty on 'Just Blinds' website says blinds are covered if "service is ever needed ". After being contacted, the company pointed to a second three-year warranty description buried several clicks deep in every product description.

Jimmy Ip said he is now looking more carefully at warranties to avoid being blindsided.

'Just Blinds' said it wants nothing more than for Ip to be satisfied and has now agreed to replace the blinds.

FTC regulations require online stores to post warranty information in or near their product descriptions.

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