News 4 Investigates: Local bus company allegedly giving customer - KMOV.com

News 4 Investigates: Local bus company allegedly giving customers runaround

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(KMOV.com) - Customers who purchased tickets from a local bus tour company thought they were getting a good deal, but one customer later told News 4 “I think it is terrible just highway robbery.”  

Another customer said “the owner told me at least twice I can recall, I will give you your money back.”

Most of the angry customers are seniors that just wanted to have a good time. All of them signed up with R & M Tours to head south to Tunica, Mississippi for an evening of eating and gambling. However, none of them went anywhere, they just forked over their cash and so far it’s been one excuse after another from the woman that runs the tours, Martha McMillen.

News 4 heard from multiple customers with complaints about the company.

Virginia and her sister signed up in 2014. Judy and Bill from Afton signed up in 2013. All of them paid up front, only to find out one trip after another was cancelled. All of them got a flimsy looking gift certificate in the mail.

News 4 Investigates’ Chris Nagus went searching for the headquarters of R & M Tours. It used to be located inside a Cahokia mobile home park, but according to the park’s manager, McMillen and her husband moved out.

Nagus eventually reached McMillen by phone by calling the number located on R & Tour’s gift cards.

“I didn't start running these trips to scam people,” McMillen told News 4

McMillen was happy to talk about the business and its issues. She says the money was turned over to the bus operator and then the bus operator went out of business, but she would not tell News 4 the name of the bus company.

 R & M Tours has an “F” rating with the Better Business Bureau. McMillen claims everyone needs to be patient and she is going to have makeup trips this summer, but no dates are scheduled yet.

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