Today, MO' Money Taxes faxed our newsroom a statement in response to criticism from customers who say they are waiting too long for their tax refunds and refund loan anticipation checks.
You can read the letter from the company's corporate headquarters in Tennessee here: media.kmov.com/documents/Scan+3.PDF
The letter makes mention of a "mistake" in a St. Louis office. When I called the corporate headquarters for clarification this afternoon, no one returned my call.
The office manager at another MO Money Taxes location said he wanted to talk to us in hopes of shedding some light on the situation.
I asked him why there seemed to be delays (many customers told us that they were told checks would be ready the 16th of January). Reginald Worles (who manages the MO Money Taxes store on Page Blvd.) says banks are tightening lending on refund anticipation loans, adding that customers at his store are told that the checks would only be issued - pending bank approval.
He also said that the IRS is scrutinizing paperwork more closely, asking for verifications of dependents and other deductions.
Other customers told me that they are having trouble getting in touch with MO Money Taxes. It took two days for someone at the corporate headquarters to respond to News4.
Mr. Worles says that employees in his office are trying to answer calls as quickly as possible, but it's a busy time and there are not enough phone lines to handle call volume.
I check again today and the MO Money official website still appears to be down: www.momoneytaxes.com/
The St. Louis Better Business Bureau says that it has received a total of 9 complaints about 3 different MO Money locations in the St. Louis area since Tuesday. Seven of the complaints were filed on the Halls Ferry location, where frustrated customers lined up outside the front door on Tuesday night - inquiring about their checks. stlouis.bbb.org/