Blunt calls out CMS over response to Serco - KMOV.com

Blunt calls out CMS over response to Serco

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By Daniel Greenwald By Daniel Greenwald

(KMOV.com) – US Senator Roy Blunt (R, Mo.) called out the federal government for taking a long time to respond to News 4’s Freedom of Information Act request about a controversial Affordable Care Act contractor.

News 4 requested information about Serco, a government contractor hired to process paper healthcare applications. However, News 4 learned Serco processed far fewer applications than what was expected between October 2013 and March 2014. Many employees said they went days and even weeks without processing applications and often passed the time by playing games.

“When you’ve got a workforce that was put in place to handle 6.2 million applications and they only have to handle 271,000, no wonder people from the workplace come forward to KMOV saying they played board games and that they were told to hit the refresh button on the keyboard so it appears the computer screen has not gone away,” Blunt said on the Senate floor.

The Centers for Medicare and Medicaid (CMS), which awarded Serco a $1.2 billion contact, said News 4’s report was incomplete because Serco was also hired to resolve problems with online applications. The company said it has solved more than 1 million data problems.

However, Serco has not resolved all data problems. News 4 recently learned 115,000 people will lose their insurance at the end of September because they have not submitted the necessary immigration documents. Around 5700 people will be affected in Missouri and Illinois.

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