Local cities use Internet, social media to quickly handle reside - KMOV.com

Local cities use Internet, social media to quickly handle resident complaints

Posted: Updated:
By KMOV Web Producer By KMOV Web Producer

(KMOV) – A new tool puts power in the hands of people to request city services immediately.

Since city crews cannot be everywhere at once, they rely on citizens to be their eyes and ears to identify things that need to be fixed.

Residents sick of eyesores in their neighborhood can quickly shoot photo proof of the problem and send it to the city’s call center – the quicker the city knows about it, the quicker it can be fixed.

Residents can also Tweet with the city about problems throughout the area. They can even take pictures and post them to the St. Louis Citizens Service Bureau’s Twitter feed. Those who tweet must remember to share the location of the problem they see.

“We'll send that with the service request when it goes to the department so they can see what you're talking about,” says Cindy Riordan, customer service director of the call center.


Trash pickup, graffiti, potholes and weeds usually top the list of concerned calls and tweets.

Wentzville just started a similar system this week. Employees at Wentzville City Hall answer the hotline and route complaints to the right department for action. The city also accepts reports online.

With the population growing so quickly, Wentzville is finding it easier to respond and track complaints through calls.


Residents can also call a hotline to get the Board of Alderman agenda, making it easier for residents who do not have computer access.

Powered by Frankly