ROCK HILL (KMOV) – A massive water main break on Manchester Road Saturday damaged at least one home and business and cause headache for many others.
Just after 4:00 in the afternoon Rock Hill Police Department responded to a water main break at Manchester and McKinly but it took more than two hours for the water company to respond.
For hours, thousands of gallons of water poured onto the street, into AnsaRing Call Center and at least one home.
“Its kind of a mess I did not expect this at all,” said Vicki Myer, the owner of the call center. The break buckled her parking lot and water seeped into her building.
The home behind her had water rushing into the basement as Rock Hill Fire Department worked to quickly shut off the electric.
They closed all four lanes of the busy stretch of Manchester because the break caused part of the road to buckle.
“We don’t want cars driving on this for their safety,” said Fire Chief Kevin Halleran.
But that meant a major headache for businesses and residents.
“That’s a lot of businesses that are closed right now on a Saturday night,” said Nancy St. Eve, the owner of Nachomammas.
Even more frustrating for business and home owners was the response time of the water company, Missouri American.
It took more than two hours before a crew arrived.
“When we arrived we made sure dispatchers contacted the water company and have them expedite and get here as quickly as we could get them and it just took a while,” he said.
Initially, Ann Detmer, the spokesperson for Missouri Water said they did not receive a call until around 6:00 but after we asked how that could be possible, they found there was a call much earlier.
“We did not meet our standards and I am trying to find out why,” Detmer said.
Detmer says the pipe is a 12 inch diameter pipe from the 1950s. Crews will work throughout the night and it should be fixed by early Sunday morning.
Restoration crews will work with homeowners and business owners to repair any damage as well as work with their insurance companies.