Saint Clair County upgrades emergency dispatch center - KMOV.com

Saint Clair County upgrades emergency dispatch center

(KMOV.com) -- Saint Clair County is spending hundreds of thousands of dollars to upgrade its emergency dispatch center.

The new system looks almost identical to the one that failed in Maryland earlier this month.  However Saint Clair County hopes to work out every glitch in the system over the next six months before it goes live in June.  The main reason for the systems failure in Maryland was that fire fighters were actually going to the wrong neighborhoods.

Executive Director for the 911 Center William Gamblin is not concerned that the same system lasted less than three weeks in Maryland before its demise.  Gamblin says that his staff will go through specific training, different from that of Maryland.

Another concern about the new system involved dispatchers losing track of ambulances.

While Gamblin does recognize this concern and doesn’t have an immediate answer, he believes his staff has learned from the mistakes made in Maryland and promises those same mistakes will not happen in St. Clair County.

In the end, officials say they simply need to start dispatching emergency vehicles faster.

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