Server: Macaroni Grill encouraged selling of gift cards right be - KMOV.com

Server: Macaroni Grill encouraged selling of gift cards right before leaving St. Louis; company responds

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KMOV.com) – A server at the Macaroni Grill in Brentwood said management encouraged employees to sell as many gift cards as possible, even days before the chain announced it was leaving St. Louis.

Anyone with a Macaroni Grill Gift card can convert it to a Joe’s Crabshack or Brickhouse Tavern gift card by calling 713-366-7640.  Both restaurants are owned by Macaroni Grill’s parent company.

Macaroni Grill released the following statement Wednesday:

“It’s always a difficult decision for a restaurant to close its doors. We regret that our locations in the St. Louis and Columbia markets were closed and will honor every gift card we sold to the satisfaction of our customers including exchanging for gift cards to local Joe’s Crab Shack and Brick House Tavern + Tap restaurants. Anyone holding a Romano’s Macaroni Grill gift card is encouraged to get in touch with our guest relations department immediately for information on what to do.  

A dedicated email box has been set up for Missouri Guests at stlouisgr@macgrill.com or they can call (713) 366-7640. 

 We are working to reach out to each individual Guest personally with the goal to resolve their situations within 3-5 business days, so we ask for everyone’s patience during this time. Again, we apologize for any confusion this situation may have caused and thank our Missouri Guests for their patronage.”

See original story below:

** Macaroni Grill says guests will have the option of trading in their gift cards or discussing reimbursement with guest relations by visiting their website**  

ST. LOUIS, Mo. (KMOV.com) -- Macaroni Grill closed its doors at all four St. Louis locations, leaving employees out of a job and diners confused.

Employees told News 4 they had no advanced notice that their stores were closing. They found out Monday morning on a corporate conference call that all of the St. Louis locations, in Brentwood, South County, Chesterfield, and Mid Rivers, as well as the store in Columbia, would be closing.

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Rental trucks were loaded up with booths and bar stools Monday morning. The signs at all of four local restaurants were stripped from the buildings.  Chick-fil-a confirmed it will be tearing down and re-building on the Brentwood and South County Center locations.
 
Employees News 4 spoke with said they felt side-swiped to be laid off during the holidays with no notice. 
 
Macaroni Grill wouldn't confirm how many jobs were lost between the four stores.
 
Food from the closing locations is being donated to the St. Louis Dream Center. The Chick-fil-A’s will open sometime in 2015.
 
If you have a Macaroni Grill gift card, the company will not issue a refund. Click here to see other store locations or contact Macaroni Grill.
 
Joe's Crab Shack in St. Peters, which is also owned by the same company, said they will not be honoring those gift cards.

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