COLLINSVILLE, Ill. (KMOV.com) – After several requests for comment went unanswered, News 4's Lindsay Bramson went to the First Student Collinsville location to track down answers.
There had not been any word from the company responsible for hundreds and potentially thousands of students throughout the St. Louis area after one of their drivers dropped a kindergartener off at the wrong bus stop.
Chantel Sells on Monday said her son was not even supposed to get on the bus after attending his first day of Kindergarten at Webster Elementary School.
But when she went to pick him up, he was not there.
She was instead told her son accidentally got put on the bus and then got dropped off at the wrong bus stop.
Collinsville School District Superintendent Robert Green said he did not even know what had happened until News 4 contacted him hours later.
“It could have been much worse and we’re thankful the boy was found and is OK,” said Green.
First Student did not respond to News 4’s initial requests for a comments, and when we went in person, the manager still didnt have much to say.
Instead, she referred questions to a support number in Cincinnati.
Maureen Richmond, a spokesperson for the bus company, told News 4 the driver has been with them for eight months.
She says he has a clean record and passed all of the background checks. But she agrees what happened yesterday can never happen again.
"Our focus is the safe and secure transportation of each and every student and letting the student exit the bus at an incorrect location is frankly unacceptable."
It's an incident that many parents who contacted News 4 say they know too well.
First Student's spokesperson says if there isn't an adult waiting at the bus stup, the driver is supposed to take the student back to the school.
While that didn't happen, News 4 has learned the bus driver will not be punished for his mistake Monday.
Officials with First Student say they will be reviewing the policies with each and every driver to ensure this doesn’t continue to happen.