NEW YORK (CNNMoney) -- A California accountant says he’s been fired from his job because he complained to Comcast about his cable service and bill.
Conal O’Rourke worked for PricewaterhouseCoopers, which does consulting work for Comcast.
O’Rourke told CNET and the Consumerist, which first reported the story, that problems with his Comcast service and bill go back to at least February 2013. Charges totaling $1,820 appeared for equipment he never received and didn’t need. When he refused to pay the fees, his account was turned over to a collections agency last February.
Out of frustration, O’Rourke told the Consumerist and CNET that he contacted Comcast’s controller office. He said he suggested Comcast’s billing practices be subject to a Public Company Accounting Oversight Board investigation. But he denies he ever identified himself as a PwC employee as a way of gaining leverage with Comcast to fix the problem.
Comcast notified PricewaterhouseCoopers that a person claiming to be a PwC employee called its chief accounting executive’s office with complaints about his cable service and bills, and yelled at its employees who tried to assist him, according to a letter one of its attorneys sent to Maureen Ryan, O’Rourke’s attorney.
Comcast’s new vice president of customer experience, Charlie Herrin, has issued a public apology to O’Rourke, admitting that his service problems with the company were completely unacceptable. But he denied that the company sought to have him fired.
PricewaterhouseCoopers said O’Rourke was fired after an investigation determined that he violated the firm’s standards and practices.
“What happened with Mr. O’Rourke’s service is completely unacceptable,” said the statement from Comcast’s Herrin. “Despite our attempts to address Mr. O’Rourke’s issues, we simply dropped the ball and did not make things right. Mr. O’Rourke deserves another apology from us and we’re making this one publicly.”
But O’Rourke and his attorney say the apology and even fixing the service and billing problems doesn’t go nearly far enough. They are seeking more than $100,000 in damages as well as reinstatement to his job, according to CNET.
Comcast has one of the worst customer service reputations of any U.S. company. It named Herrin as its new customer service chief last month with a promise of improving its service, though it admitted that would take time.
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