(KMOV) – Ameren Missouri has added an adjustment charge to its bills to help offset fuel prices.
The company says the charge started two years ago when fuel prices increased sharply. The amount on customers’ bills can change up to three times a year.
Ameren Missouri customer Clay Frenzel says Ameren does not disclose or acknowledge the charge on its online sample bill. News 4 found that the charge as listed on the sample bill is different than it appears on the actual bill sent to customers.
Frenzel tells News 4 that when he called Ameren for an explaination he was told the increase was to pay for fuel for Ameren trucks.
In an e-mail to News 4 on Friday an Ameren spokesperson maintains the costs are related to fuel for its power plants such as coal, not for Ameren vehicles.
Ameren insists it does not profit from the charge, and it’s the only way to adjust for constantly changing costs. The Public Service Commission tells News 4 that Ameren has registered its plans to lower the charge later this year.