Computer glitch to blame for why a woman was unable to purchase medicine - KMOV.com

Computer glitch to blame for why a woman was unable to purchase medicine

FERGUSON, Mo. – A woman is upset after a local pharmacy did not allow her to purchase cold medicine without an explanation.

Archilla Buford was unable to buy medicine similar to Sudafed at a Sam’s Club in Ferguson last week to treat a sinus problem.  Buford had signed for the medicine and provided the proper identification because it contained pseudoephedrine but eventually left the store empty-handed.

Buford was not allowed to purchase the medicine without an explanation after the pharmacy checked the database which did not show any clear red flags for why she would not be able to purchase the medicine.

After waiting 45 minutes at the store, she was only provided the phone number for the Drug Enforcement Administration.  In addition, she called the Highway Patrol and a hotline but received no answers.   
   
Buford’s answer came on Monday when the pharmacy called explaining that a computer glitch is to blame.  The pharmacy gave her the medicine free of charge and apologized for the ordeal.
 

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