On December 24th, News 4 ran a story about a family that's missing a very important feature in their kitchen, the countertops. They'd removed the previous countertops and the sink in preparation for a company that was contracted to install new granite countertops. They picked out attractive new granite countertops and paid for them. But found out that the company had gone out of business and they were without their countertops and the thousands they'd paid to have them installed.
Calls keep pouring in to News 4 Investigates about Rock Tops Granite, a company with locations in Maryland Heights, O'Fallon, Missouri and several other states. Angry customers have started posting their stories on the internet at sites like, RipoffReport.com. The Better Business Bureau in St. Louis confirms that Rock Tops Granite has gone out of business. The company is headquartered in Michigan, but the Better Business Bureau office in Detroit has been unable to contact anyone at the company to find out if they plan to reimburse customers who paid in advance for countertops that they never received. If we get any information, we'll pass it along.
The BBB recommends that you never put more than a third down on a project and if the company pressures you to pay more upfront, you should find someone else to do business with. If you've done business with Rock Top Granite and are trying to get your money back, if you paid with a credit card, the BBB recommends you contact your credit card issuer to dispute the charges. And customers who paid by cash or check should consult an attorney to determine their legal options in resolving any disputes.