Software bugs plague execution of new Franklin County 911 system -

Software bugs plague execution of new Franklin County 911 system

FRANKLIN COUNTY, Mo. (KMOV) -- If there’s a fire or medical emergency in Franklin County, first responders will get there but not as quickly and efficiently as residents were promised a new 911 dispatch system could do.

The reason, numerous delays implementing the software that’s supposed to send the best unit for handling each type of emergency call.

After a major study was conducted in 2005, Franklin County started upgrading a county wide emergency radio network. New radios were purchased and some existing ones were upgraded to meet new federal standards that were written after the 9/11 terrorist attacks. Plus a new enhanced 911 emergency system was installed.

Implementing the $1 million dollar software package that’s supposed to make dispatching fire trucks and ambulances more quickly and efficiently has been anything but quick and efficient. The software was supposed to go online in May, then it was pushed back to July and now that it’s September, it still isn’t operational.

News 4’s Russell Kinsaul is in Franklin County this afternoon talking with Sheriff Toelke to find out what’s causing the latest delays and when the software will finally be up and running. 


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