Customers say they paid for insurance, but were left unprotected -

Customers say they paid for insurance, but were left unprotected

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By KMOV Web Producer By KMOV Web Producer

FLORISSANT ( -- An insurance broker, based in Florissant, who is facing new criminal charges as part of an ongoing investigation into business practices that may have left customers uncovered. Some aren't finding out until they try to submit a claim.

Wendi Glass operated a business called Versatile Management Group (VMG) at 3836 Parker Road in Florissant, but her license was revoked by the Missouri Department of Insurance last September.
The Missouri Department of Insurance issued a warning about Glass after customers complained that Glass took payments for insurance policies, but failed to secure an actual policy. The state warned that customers may hold policy paperwork that looks legitimate, but is actually worthless.
Shuntia Moore says it happened to her after she got into a car wreck over the Labor Day weekend. Last Tuesday, she called her insurance company to file a claim, but learned the company had no record of her policy.
"They asked me for, of course, the policy number and I kept reading it to them and she was like, 'It's not enough numbers.'"
Moore said her next call was to Glass, the woman who sold her the policy, but the line was disconnected.
Moore said she first bought auto insurance from Glass two years ago, but never had problems. When she bought a policy in July, Moore said she contacted Glass to ask why she didn't receive any paperwork from the insurance company. She says Glass assured her that the paperwork was on its way.
"I've been scammed," said Moore.
Moore says she's not sure how she'll pay for repairs to her vehicle. She's not sure who will be responsible for fixing the damage to the other car involved in the wreck.
Glass was already charged with forgery and theft charges earlier this summer. Last Friday, the prosecuting attorney in St. Louis County charged Wendi Glass with forgery and violating the fraudulent insurance act. Both are felonies. Glass turned herself in on Tuesday.
According to court records News 4 obtained on Monday, Alfa Insurance notified Glass that it was terminating the insurance company's relationship with Glass on November 29, 2011. Two days later, authorities say Glass faxed a purported printout from the Missouri Department of Insurance's website, listing Glass' licensing status as "reissued" to Alfa Insurance.
Alfa accepted the document and allowed Glass to issue an insurance policy on her own vehicle.
By February of 2012, court records state that Alfa Insurance checked the Missouri Department of Insurance website and saw that Glass' license was still revoked.
"As soon as we suspected any type of fraudulent actions, we immediately reported that," said Alfa Insurance spokesman Jeff Helms. He told News 4, by phone, that the Alabama-based company cooperated fully with investigators from the St. Louis County Police Department in order to protect policy holders.
Travis Ford, spokesman for the Department of Insurance, says he fears there may be more cases. Ford says customers who bought policies from VMG need to contact the insurance company listed on the policy to find out if a policy exists.
Customers with complaints can contact the Missouri Department of Insurance at 1-800-726-7390 or
It's easy to find out whether an insurance broker or agent has a valid license to sell insurance in Missouri.  Just search by the agent's name here.



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