Washington AG slaps T-Mobile USA for new plans

Washington AG slaps T-Mobile USA for new plans

Credit: Getty Images

BEVERLY HILLS, CA - JUNE 28: A Blackberry Bold 9900 4G smartphone sits on display for sale at T-Mobile store on June 28, 2012 in Los Angeles, California. Blackberry maker Research In Motion Ltd., will report its quarterly earnings on Thursday. (Photo by Kevork Djansezian/Getty Images

Print
Email
|

by KMOV Web Producer

KMOV.com

Posted on April 26, 2013 at 10:07 AM

Updated Friday, Apr 26 at 10:09 AM

NEW YORK (AP) -- Washington state's chief prosecutor says there's a catch to T-Mobile's new cellphone plans, which replace the traditional two-year service contract with an installment plan for phone buyers.

   One of the benefits of the new plan is that buyers can cancel their service at any time. But Washington Attorney General Bob Ferguson says the company hasn't told customers that they have to pay the full remaining cost of the phone if they cancel service; they can't remain on the installment plan.

   Ferguson says T-Mobile has agreed to make that clearer. He says customers nationwide who bought T-Mobile phones from March 26, when the plan was introduced, to Thursday can get a full refund.

   T-Mobile says it believes its advertising was "truthful and appropriate."
 

Print
Email
|