Charter restores internet for customers across the nation

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by Adam McDonald / KMOV.com staff / AP

KMOV.com

Posted on August 23, 2014 at 10:31 PM

Updated Sunday, Aug 24 at 5:26 PM

ST. LOUIS (KMOV.com staff) – Charter says they have restored internet services for hundreds of thousands of Charter customers that lost internet access Saturday afternoon.

According to DownDetector.com, outages were reported throughout the entire nation, from North and South Carolina, St. Louis, and Los Angeles to Georgia and Wisconsin.

Charter Communications Inc. said late Saturday that the company was aware of some customers experiencing Internet outages across its service area.

Charter spokeswoman Kim Haas said the issues were "intermittent across parts of our footprint," but could not provide any further details.

Charter later released a statement Sunday afternoon saying, "Charter Communications reports services have been restored following an Internet outage that affected multiple markets across its operating area including Missouri and Illinois on August 23. Technical teams are monitoring the network closely and continue to investigate the cause of the issue."

Social media users posted complaints on the company's Twitter and Facebook pages. The company did not immediately respond on either site.

Numerous calls to the company's customer support number rang busy.

Stamford, Connecticut-based Charter is the fourth largest cable operator in the U.S., according to its website. It also provides phone services and serves customers in 29 states

 

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