Error leaves St. Louis County woman without coverage during wisdom tooth removal

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by KMOV.com Staff

KMOV.com

Posted on October 10, 2013 at 5:15 PM

Updated Friday, Oct 11 at 5:59 AM

 (KMOV) -- A St. Louis County woman called News 4’s Mike Colombo after her dental insurance coverage vanished after having a wisdom tooth pulled.

Jamila McCoy’s wisdom teeth are gone as is the pain from the procedure but now she is wishing the unexpected bill would go away too.

“I'm in the chair waiting for the dentist to return, the receptionist comes in and says, I just want to let you know, I just got off the phone and your insurance has been terminated by the end of June 30, and this visit's going to cost you $500,” said McCoy.

She is covered under her mother’s insurance through their jobs at The Cedar’ Retirement Community in Town and Country.

A recent check stub clearly showed money was being deducted for dental coverage.

When asked what her employer told her, she said “they're telling me they paid the insurance company; I should talk to the insurance company."

News 4’s Colombo contacted the insurance company, Lincoln Financial in Omaha, who said there was no problem although McCoy’s bills told a different story.

McCoy’s frustration level was high, she said “I have another follow-up appointment to go to, and now I'm going to have to pay cash for that.”

News 4 finally learned what caused the problem. The issue was with a company called Healthcare Accounting Services. Their Brentwood firm told News 4, an employee made an error processing payroll for The Cedars. This error shut down the insurance for McCoy for several days.

The company said they have since let that employee go and promised they will reimburse any out-of-pocket medical costs to McCoy.

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