St. Peters firm agrees to $400,000 settlement with Missouri AG

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by Associated Press

KMOV.com

Posted on November 27, 2012 at 11:18 AM

ST. PETERS, Mo. (AP) -- A suburban St. Louis company has agreed to pay nearly $400,000 to settle complaints filed by the Missouri Attorney General’s office.

Attorney General Chris Koster announced the agreement Tuesday with NRRM LLC of St. Peters. The company sells vehicle breakdown coverage. It did business initially under the name StopRepairBills.com and more recently under the name Vehicle Protection Center.

Koster says NRRM ran radio and TV ads deceptively implying that it pays 100 percent of consumer repair claims. He says the company also trained sales staff to mislead consumers and taught staff to subject consumers seeking a refund to delay tactics and give them only a partial refund.

The injunction entered Tuesday requires NRRM to reform its business practices.

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