System failure at Lumiere Place means long wait for payouts

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by KMOV.com Staff

KMOV.com

Posted on July 16, 2014 at 10:47 PM

Updated Thursday, Jul 17 at 6:51 PM

(KMOV.com) – News 4 has learned people were waiting on money at Lumiere Place after the slot machines stopped working early into Thursday morning.

Lumiere Place management told News 4 the casino is working with the manufacturer to solve the problem.

The casino said it is unsure why the slot machines stopped working. It did say it is trying to pay people who are owed money, manually.

The casino closed at midnight to address the issue, but reopened Thursday morning.

Lumiere sent KMOV the following statement:

“We are aware of the issue and are sorry for the inconvenience to customers. We are currently working with the manufacturer to resolve the issue. Customers are still getting paid, but through a manual process. So it is taking longer until the issue is resolved.”

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