News 4 gets results for 78-year-old woman given run around by TV shop

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by Mike Colombo / News 4

KMOV.com

Posted on September 13, 2012 at 4:35 PM

Updated Thursday, Sep 13 at 9:04 PM

(KMOV.com) -- It might be a case of bad reception and bad business practices, but a television repair job taking four-and-a-half months is certainly excessive.

The 78-year old owner of the TV paid for repairs, but the TV still didn’t work.

Samella Stewart’s flat-screen TV was a cherished gift from her daughters. Since May, all she’s had is the box it came in. Now she’s stuck watching an old set.

On May 1, Stewart took her flat-screen to Chambers TV Service to fix a problem with the picture.

That’s when the trouble started.

“The next time I talked to them they told me they had to order a part, then they had to reorder a part,” she said.

Weeks stretched into months, with one story after another. Then the story changed completely.

“He said, we have a nice one up here, you can come and look at it, maybe you want to buy it, so - they’re selling it!” Stewart said. “I said, no, I don’t want to buy it, I want my TV back!”

So News 4 went to Chambers and owner Freddie Smith for a straight answer. When confronted, Smith said he had it in the shop and that he had just found it.

“We just found it, it was buried over there in the back with a bunch of TV sets,” he said.

With the TV found, came an important question: was the TV working?

“Yeah, it’s working,” said Smith. But he initially he didn’t seem like he was planning on cutting Stewart a deal.

“Naw. I’m just going to give her the TV set back,” he said. He quickly changed his mind. “Well, yeah I’ll give her a refund on this.”

This isn’t an isolated incident with chambers tv service. The shop has an “f” rating with the better business bureau, featuring 17 complaints in the last 36 months.  Smith says he’s going to do the right thing this time. We’ll let you know if he doesn’t

 

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