Metro fare box issue lets some bus passengers ride for free

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by KMOV.com staff

KMOV.com

Posted on October 26, 2012 at 9:40 PM

Updated Friday, Oct 26 at 10:33 PM

ST. LOUIS (KMOV.com) -- A problem with new fare boxes on Metro buses is allowing some passengers to ride for free.

A viewer told News 4 that some of Metro's new fare boxes are not accepting dollar bills, but drivers still let some passengers board the bus.

The new boxes accept exact change, but some customers cannot get the machine to take their wrinkled bills.

Metro officials said the manufacturer is making tweaks to the equipment. In the meantime, Metro is getting the word out to customers to use crisp, uncrumpled bills.

The new machines have been installed on roughly 10 percent of Metro's fleet. Metro officials say the tricky fare boxes have not become a major problem.

"At this point, it doesn't look like a significant loss," said Dianne Williams, Metro spokesperson.

Metro expects all of its buses to have these new fare boxes by Spring of next year.

Customers with fare box issues are asked to contact Metro at 314-982-1406, or email BuildingBetterTransit@metrostlouis.org.

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