Good Friday storm victim unable to get help from non-responsive insurance company

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KMOV.com

Posted on June 3, 2011 at 4:22 PM

Updated Friday, Jun 3 at 9:15 PM

(KMOV) – Some owners of houses damaged from the Good Friday storms are having difficulties fixing their houses because they cannot reach their insurance companies to get money.

Estella Eggert says her house suffered nearly $80,000 worth of damage and the last time she talked to her insurance company was shortly after the storm nearly two months ago.

The insurance company has not returned Eggert’s phone calls.

The Missouri Department of Insurance says have not received any complaints regarding insurance companies not calling clients back, but they do take the complaints seriously.

 The Missouri Department of Insurance advises anyone with problems to call 800-726-7390 or visit www.insurance.mo.gov

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