(KMOV) -- A 9-1-1 dispatcher uttered an expletive after realizing her mistake. She sent firefighters to the right address, but the wrong town. Now, a Florissant family is looking for answers.
Their home was severely damaged on Friday after an error was made by a dispatcher at Central County Emergency 9-1-1. That agency dispatches for 34 fire and EMT organizations in Jefferson, Franklin and St. Louis Counties.
“It comes down to a veteran dispatcher who simply made a mistake,” said Director Mike Turner.
He told New 4, the dispatcher did not follow policy when it comes to duplicate addresses.
There are thousands of duplicates throughout the counties they serve. Still errors like this, Turner said, are very rare.
They’ll now be putting additional safeguards in place to make sure something it doesn’t happen again.