Employee of ACA contractor said she quit because lack of work

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by Chris Nagus / News 4

KMOV.com

Posted on May 14, 2014 at 9:32 PM

Updated Friday, May 16 at 4:51 PM

(KMOV.com) – A former employee with a contractor who was awarded $1 billion in taxpayer money said she and other employees played games to pass the time because there was little work to do.

SERCO was given $1 billion by the federal government to process paper applications filed by those seeking to buy insurance under the Affordable Care Act. The company has a process center in Wentzville. Many employees have told News 4 they had nothing to do all day.

An employee named Lavonne told News 4 she quit her job at SERCO because she was frustrated. She said employees would fall asleep at their desks with nothing to do.

“You arrive at 6:30 in the morning you badge in, you go straight to your cubicle, you wait and wait and you wait, nothing comes through,” Lavonne said.

Related: Whistleblower says ACA contractor in Wentzville pays employees to do nothing

Lavonne said she was hired in October and left her job in April.

“I think for the entire month of December I processed six applications and that was pretty good,” Lavonne said.

Lavonne said her output in December was good because other employees told News 4 the goal was to process even fewer applications.

“Our supervisor said if we process one or two of these a month we have done our job,” one employee said.

Lavonne said they had to come up with ways to pass the time. Employees told News 4 workers are not allowed to bring in a cell phone, pen, or paper.

“We played Pictionary on a very dry erase board,” Lavonne said. “We played 20 questions, we made up games what you did in 1989.”

Employees also told News 4 boredom reigned because of the lack of work and the restrictions on what workers could bring into the office.

“You could be completely sane and work there for seven months and leave there and want to check yourself into a mental hospital it was that bad,” Lavonne said.

Senators Roy Blunt-R and Lamar Alexander-R, and Rep. Blaine Luetkemeyer-R told News 4 they are pressing the Centers for Medicare and Medicaid (CMS) for answers. Senator Claire McCaskill-D said the allegations are serious and that she is preparing to look into the matter. 

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