Waterloo family's oven explodes; News 4 investigates problem

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by KMOV.com Staff

KMOV.com

Posted on July 25, 2013 at 3:21 PM

Updated Thursday, Jul 25 at 7:50 PM

(KMOV.com) -- News 4 has been following a dangerous trend all over the country that recently hit a Waterloo family.

Glass doors on ovens, something many families have in their homes, have been exploding without warning.

“At first we thought it was a freakish thing, that nobody had this problem,” said Mary Jean Westerheide. “Now we know hundreds of people have had this problem.”

Mary Jean and her husband Bill were watching TV in the living room of their home one recent Saturday night when the calm was shattered.

“We heard a terrible explosion and we thought someone had thrown a rock through our glass door because it was such a loud explosion,” she said. “We got in here and there was glass everywhere. This glass door had shattered.”

It was an occurrence as strange as it was frightening.

The oven was completely off and had been off for several days.

Add the Westerheide’s to a long line of Kenmore oven owners across the country who’ve had this happen to the glass on their oven doors.

“I walked upstairs and there was glass everywhere,” she said.

Sadly, we’ve gotten familiar answers from Sears Kenmore and the Consumer Product Safety Comission.

In a statement, Sears told News 4, “Although infrequent, glass used in oven doors may break. If a failure does occur- the tempered glass used is designed to break into fragments with rounded edges.”

A safety feature- a spokesman from the Consumer Product Safety Commission says conforms to national standards.

The CPSC says it’s seen no trend of this happening with a particular make or model of oven, therefore it’s taken no action.

“I’d assume Sears is a big corporation and would just jump at the chance to help a customer but right now it doesn’t look like it,” Mary Jean said.

Because of the age of the oven and lack of warranty, the Westerheide’s don’t have many options. However Sears says they’ll work to help them find a repair solution.

Protecting yourself from having this happen to your oven could be as simple as taking extra care in your kitchen. Sears says to avoid using the door to push in an oven rack or something just hitting the glass—may cause weakness and lead to failure over time.

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