U.S. Cellular owes St. Louis man after they sold their Midwest accounts


by Chris Nagus / News 4


Posted on August 19, 2013 at 10:06 PM

 (KMOV) –  A St. Louis man is owed money from a cell phone provider after they cancelled the contract without his knowledge.

“I was really surprised when I heard they were discontinuing in this area,” Gary Martin said.

He signed up for U.S. Cellular but he and all other customers in the area got a letter in April alerting them to the change. The provider was pulling the plug on all Midwest accounts.

“It’s frustrating because you have this contract that you think is binging but it’s only binding on your part, not on their part,” Martin said.

In May, News 4 reported on a couple that received the same letter, they switched carriers and were billed a $300 early termination fee.

At that time, U.S. Cellular told News 4 those fees were assessed to customers who switched prior to May 17.

Martin waited until after that date and paid his final bill to U.S. Cellular but in his case, U.S. Cellular actually owed him a $51 credit.

“To this date, I have not received that $51. I have called three times, they said they are switching to a new computer system and could be another seven weeks before I get my money,” Martin said.

Martin feels that is unacceptable especially since the company bailed on him.

He paid his final bill in May and since he was recently it could be another seven weeks until he gets his refund; Martin called News 4’s Chris Nagus.

Nagus called U.S. Cellular who provided a statement saying Martin’s refund was delayed because of a recently rolled out billing system upgrade. On Friday, the company processed the refund which Martin should be receiving within two weeks.

Martin suspects he was not the only one caught in limbo when U.S. Cellular sold their Midwest accounts, which impacted about 585,000 costumers, many live within St. Louis.