(KMOV.com) -- A local woman moved home to St. Louis to care for an aging parent, and ended up spending a lot of time and energy trying to fix a $215 billing mistake.
After miscommunication over installation costs for ATT service, Pamela Blome thought it was taken care of with three phone calls and an online chat.
“Basically they told me they would have to look into it and get back to me in 3 days, well they never got back to me,” she said. “Long story short… they said they would reimburse us for that and that basically, it would be three months that we wouldn’t have to pay a bill.”
But the bills kept coming.
Tired of promises made and never kept, she called News 4’s Mike Colombo.