Country's largest debt collector fined $3.2 million for harassing customers

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by KMOV.com Staff

KMOV.com

Posted on July 9, 2013 at 3:18 PM

Updated Tuesday, Jul 9 at 4:41 PM

(KMOV.com) -- The country’s largest debt collector was forced to pay millions of dollars in fines Tuesday.

The judgment of $3.2 million against Texas-based Expert Global Solutions came after the company was accused of repeatedly harassing consumers over the phone and in some cases, failing to verify whether an individual even owed a debt.

Tuesday’s ruling also requires Expert Global Solutions to record 75 percent of their phone calls, and keep those recordings for 90 days. 

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