(KMOV) – News 4 discovered scammers are claiming to work for Microsoft in an attempt to gain remote access to your computer and personal files.
The scammer calls unsuspecting people saying they work for Windows Tech Department then tells the caller their computer is infected with viruses and trojans.
“They told me my computer was infected with all kinds of viruses and Trojans and you name it. I said wait a minute, I just scanned this computer this morning,” Marty Connolly said of the scam.
The scammer told Connelly his computer was infected and if it was not cleaned up fast, he could lose everything.
When Connelly asked for a call back number, the scam artist gave a California-based number. The caller told Connelly that he lived in the United Kingdom.
Internet security expert, Alan Johnston told News 4’s Lindsay Bramson via Skype that these scammers often give out random phone numbers making it nearly impossible to track them down.
“It’s extremely difficult and individuals doing it are in different parts of the world and it’s impossible to trace calls back to them,” Johnston said.
The scary thing about this scam is once inside your computer, they have access to all your personal files, including banking credit-card websites.
“Identify theft would be almost a given and they try to charge you a ton of money. They lock your computer down so you can’t turn it on,” Johnston added on the scammer’s technique.
Experts say Microsoft will never call you personally but if they claim that’s who they are, get a call back number. Tell them you’ll call them back and see if the number actually works.