Wildwood woman invoices Bank of America for troubles, gets money back

Wildwood woman invoices Bank of America for troubles, gets money back

Wildwood woman invoices Bank of America for troubles, gets money back

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by Mike Colombo / News 4 and KMOV.com staff

KMOV.com

Posted on November 5, 2012 at 5:36 PM

Updated Monday, Nov 5 at 6:05 PM

WILWOOD, Mo. (KMOV) -- A Wildwood woman wants to spread the word after she took on Bank of America, one of the biggest companies in the nation, and won.

A couple of weeks ago, Joan Young noticed a problem with her checking account.

“Well, there was a debit of $5,000 on a check that was written for $500,” Young recalls.

Somehow, Bank of America had mistaken $500 for $5,000.

What’s more, the bank charged Young a $35 fee for over drafting.

Joan cancelled a business appointment, drove to the bank and talked to a teller. She thought she had everything squared away until she checked her account the next week.

“Monday morning I thought I would check my account and low and behold, I had way too much money in my account,” Young said.

This time the bank put thousands of dollars of extra money in her account.

Young decided to take action.

“I decided I was going to invoice the bank for their errors, so my invoice was for $70, $35 for each error.”

That’s right, Young billed the bank for her lost time and trouble, just like the bank does when a customer makes a mistake.

The bank teller was a little surprised:

“She said, ‘well, we’ve never had this situation, no has ever, no customer had ever presented us with an invoice.’  She said she was going to have to talk to her bank manager,” said Young.

It turns out, the invoice did some good.

“Within 45 minutes of me leaving, the office, the bank rep called me, said the Bank of America is immediately crediting my account for $70,” Young said.

News 4 was curious to know what Bank of America’s corporate offices had to say, but there was no response. The company only said it works to resolve all customer issues.

 

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