Ameren makes good after shoddy work at a St. Louis County woman's home

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by Mike Colombo / News 4

KMOV.com

Posted on July 19, 2012 at 6:22 PM

Updated Thursday, Jul 19 at 8:09 PM

ST. LOUIS COUNTY (KMOV) – Cindy Scott-Jones said she called Ameren after a storm knocked a limb on the power lines in her yard.

Ameren promptly sent out a worker, who moved the limb off the electrical lines. He then dropped the limb right on her Charter cable lines below.

Scott-Jones said the man told her it was the cable company’s problem.

“…I didn’t even have a response,” she said. “It caught me so off guard, I had no response. I’m like OK.“

Scott-Jones said she was flabbergasted at first, then worried.

“This is a public hazard. I’m worried about her children, my next door neighbor’s children, they play out in that yard,” she said.

She called Ameren repeatedly to complain and was told a supervisor would come out.

Days went by and no one came out, so she called News 4.

News 4 on Wednesday contacted Ameren, which said it has a strict policy of not tampering with other utility lines.

So when the Ameren worker knocked the limb onto the Charter lines, his hands were tied because he had to follow policy.

But 30 minutes after the conversation with Ameren, a crew went back to Scott-Jones’ house removing the limb.

Ameren said they made an exception in the case because their worker is the one who caused the problem.

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