Employees of Wentzville ACA contractor say applications for coverage rejected

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by KMOV.com Staff

KMOV.com

Posted on June 23, 2014 at 9:41 PM

Updated Tuesday, Jun 24 at 4:16 AM

(KMOV.com) - Employees at a business contracted to process applications for the Affordable Care Act where workers are allegedly paid to nothing now say applications are being rejected.

Employees of Serco, who received $1.2 billion in taxpayer money, claim that it is not because the person applying made a mistake, but because the system is flawed.

One employee who works for a Serco sub-contractor told News 4 that after the first News 4 Investigation, in which employees said there was little or no work to do, things got a little busier around the office. However, employees said many unprocessed applications that had sat idle for unexplained reasons now contained outdated personal information. So the solution was to reject them.

Multiple employees tell News 4 they are also discouraged to talk to co-workers about any of these issues.

News 4 obtained an internal email from a team leader that stated: "I am reminding everyone that visiting co-workers on other teams is not allowed. You may quietly talk among yourselves with your neighbors next to you but we are not allowed to go and visit others."

Serco executives told Congress it expected to process 6.2 million applications and opened facilities in Wentzville, Arkansas and Kentucky as a result. However, an employee told News 4 a company vice president visited the Wentzville facility and revealed only 300,000 applications have been processed, fewer than expected.

Despite the lighter than expected workload, employees said the company is offering workers overtime. 

The Centers for Medicare and Medicaid (CMS), which oversees Serco has refused to release a copy of Serco's contract, or reveal how many applications have been processed.

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