Customers complain about west St. Louis County travel business

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by Chris Nagus / News 4

KMOV.com

Posted on October 1, 2012 at 9:18 PM

Updated Tuesday, Oct 2 at 3:37 PM

CREVE COEUR, Mo. (KMOV.com) -- Customers of a Creve Coeur based travel company say the company’s presentation was good, but the deals were not. Endless Travel solicits customers through a direct mail campaign offering a complimentary cruise, but customers must claim their gift in person.

Once customers arrive at the Endless Travel they are presented an opportunity to purchase a membership in a travel discount club. Former customers tell News 4 the presenters offer a plan starting at $9,995 - but quickly lower the price to entice customers.

Sandra and Gale Rupp say they attended an Endless presentation in Creve Couer and paid three thousand dollars for their membership. The Rupps tell News 4 they cancelled their credit card the next day after noticing employees at Endless did not sign their last names to the contract.

Endless Travel has also put on presentations in other cities including Memphis and Cleveland. In Cleveland Pat and Jack Wolf purchased a membership for $4,750 dollars from Corie Wilner. They say Wilner promised them a discount at a specific resort for a specific week in Maui.

“We didn’t get one thing except heartaches,” said Pat Wolf.

The Wolf’s complained to the Ohio Attorney General, the company agreed to a partial refund.

In Memphis, Jay and Sandra Blondis paid more than $6,000 dollars for a membership hoping to get travel discounts to Brazil. The couple says, “that’s when we found out hotel prices were higher than anything we had been paying, the airfare was crazy.” The owner of Endless Travel, Jack Keefe, says the contract signed by the Blondis family never guaranteed airfare or hotel discounts at all hotels.

Jay and Sandra Blondis tell News 4 their daughter used the membership to book a condo in South Carolina, but she did not get a discount. The couple claims they could have booked the condo on their own for the same price. The Blondis family feels the membership purchased through the company has been useless.

According to the Cleveland Better Business Bureau Corie Wilner also ran a company called Buckeye Travel. According to Sue McConnell of the BBB customer complaints involving Buckeye were similar to those of Endless Travel. “Feeling that the travel club discounts were misrepresented that you couldn’t get the travel discounts they were promising,” said McConnel.

According to the Tuscon Better Business Bureau Jack Keefe was associated with a company called Southwest Travel. Keefe accused the Tuscon BBB of a “witch hunt” when the Tuscon BBB began investigating complaints there. In an email to News 4 Keefe says he was a former employee of the company, and accused News 4 of a “witch hunt” for investigating complaints with Endless.

Endless Travel issued a statement saying, “Endless Travel offers a valuable service to the traveling public. Our company has very few complaints in relation to the number of satisfied members who have purchased our membership. Pat and Jack Wolf have already accepted to a settlement offer from our company that has been accepted by the Ohio AG. Sandra Blondis complaint has been addressed with the Tennessee AG and will found to have no merit. We cannot address other complaints in this story because News 4 did not make us aware of the nature of the complaints.”

"Endless Travel was given written authorization from their fulfillment partner Travel to Go to offer The Resorts of Distinction Bank of America Card to qualified customers. This program is no longer offered by our company.  Endless Travel does not include employees last names on member's contracts to protect their privacy."

News 4 asked Endless Travel to speak with satisfied customers, but the company said no citing privacy concerns.

 

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