(KMOV) -- Nearly two thousand miles from St. Louis, in a small house outside Spokane, Washington, 86-year-old Kay Shea is suffering.
“Just terrific pain, it never ends,” said Shea.
In 2011, Shea was driving in Franklin County when she was hit head-on by a teenager who was running errands for a restaurant.
After months at Mercy hospital and multiple surgeries her x-rays revealed the damage. Metal rods run throughout her body, her family coined her “Iron Lady.”
Her medical bills have already climbed over $800,000 and dealing with the insurance companies has proven a nightmare.
That led her nephews to produce a documentary: blasting Farmers Insurance and two subsidiaries of Nationwide. The documentary reveals both the driver and the restaurant owner had plenty of insurance.
A jury sided with Shea; she was awarded $2 million in October of 2014. It hasn’t been paid and the insurance companies filed a motion asking for a new trial.
Nationwide will only say they are aware of the situation, and working to resolve it.
Farmers said they sympathize with Shea. They call it a complex case with multiple insurers.
Mobile users click here to see the documentary.