ST. LOUIS (KMOV.com) -- A St. Louis woman who thought she had the hottest tickets in town to see Paul McCartney not only missed the concert, she’s out nearly $3,500.
Marsha Gajewski purchased four 13th row floor tickets online from Bargain Seats Online shortly after it was announced that McCartney would be performing at the Scotttrade Center November 11. Gajewski said she and three friends wanted to honor her late brother.
“He loved the Beatles. It was his whole life,” she said.
Gajewski received a FedEx package that contained instructions for her to pick up her tickets from the will call window at Scotttrade the night of the concert. The package did not come from Bargain Seats Online, but from another company called Tickets in Time Online.
Gajewski followed the instructions. The night of the concert, she arrived at the will call window an hour early to claim the tickets. But the employees said there were no tickets in her name. So she called the emergency numbers listed on her instruction sheet.
“They keep hanging up on me. Nobody will talk to me. And I’ve got it in black in white saying my tickets will be there,” Gajewski said.
Gajewski missed the concert, and is demanding a refund and an explanation.
“It’s really hurtful. Because you know, you expect to go see something. And you expect people to be honest. And people aren’t honest anymore,” she said. “It’s crazy, there are no words to say how devastating it is.”
She contacted the St. Louis Better Business Bureau, which says neither Bargain Seats nor Omaha-based Tickets in Time Online has good reputation.
“Both of them are concerns for us, which is why both of them have ‘F’ grades with us,” BBB Investigator Bill Smith said.
Smith said the BBB has received almost a hundred complaints for Tickets in Time since January 2011. He said Gajewski’s experience highlights the importance of researching online companies before making a purchase. He added that customers need to be careful about their method of payment.
“We say this all the time. Pay by credit card whenever possible. This was paid via a debit card, which is going to make it a lot more difficult for her to get her money back,” Smith said. A credit card payment, he said, can always be challenged.
Smith said he has emailed and called both companies multiple times about Gajewski’s experience, but has received no response.
Gajewski is hoping for an explanation and a refund. What was supposed to be a night to remember ended up being a nightmare, she said.
“I was crying. I didn’t get to see Paul McCartney,” she said. “I’m out $3,500. And these people are getting away with it.”